Health & Wellbeing Archives

Health Advice over Christmas and New Year Bank Holidays 2018/19

NHS Shropshire Clinical Commissioning Group has published details on its website of where and when residents can obtain health advice over the coming holiday period. Full details are available on the page, in summary areas covered are:

NHS 111 is available 24 hours a day, 365 days a year, including Christmas Day, Boxing Day and New Year’s Day. Call 111 for urgent medical advice but not emergency care.

GP surgeries in Shropshire will be closed on three Bank Holidays. However, GP extended access will provide registered patients with access to a limited number of routine GP appointments on Christmas Day, Boxing Day and New Year’s Day. These appointments require booking in advance through your own GP practice during their normal opening hours.

Pharmacies may have limited opening hours between Christmas and New Year so people are advised to order and collect repeat prescription in plenty of time. Shropshire pharmacies open on a rota basis on the Bank Holidays; a full list can be downloaded as PDF.

Locally the following pharmacies have the following one hour openings times:

 Market DraytonWhitchurch
Christmas Day
25 Dec
11:00am - 12:00 noon
Murrays Healthcare, Medical Centre,
Maer Lane TF9 3AL
01630 652784
11:00am - 12:00 noon
Boots, 10-12 Watergate Street
SY13 1DW
01948 662060
Boxing Day
26 Dec
11:00am - 12:00 noon
Boots, 48-50 Cheshire Street
TF9 1PR
01630 652660
11:00am - 12:00 noon
Rowlands Pharmacy, 11 High Street
SY13 1AX
01948 662813
~~~~~~~~~~~~~~~
New Years Day
1 Dec
11:00am - 12:00 noon
Murrays Healthcare, Medical Centre,
Maer Lane TF9 3AL
01630 652784
11:00am - 12:00 noon
Green End Pharmacy, 11-13 Green End
SY13 1AD
01948 662109

(N.B. Above times and dates as published in above PDF.)

Walk In Centre (Urgent Care), Royal Shrewsbury Hospital will be open every day from 8am to 8pm including the bank holidays for anyone who needs urgent medical attention if they cannot get an appointment with their own doctor or are not registered with a GP practice. No appointment is necessary.

Accident and Emergency at your local hospital should not be used unless it is for critical or life threatening illness or injury.

Information on taking action to stay well this winter is available at nhs.uk/staywell.

Hodnet Medical Centre – Half Day Closure, 22 Nov 18

Hodnet Medical Centre will be closed for the afternoon on Thursday 22 November 2018. The announcement in the Practice News section of the Centre’s website reads:

The surgery will be closed for half a day on Thursday 22nd November 2018 from 12.30pm to allow all Practice staff to take part in a protected learning time training session. All surgeries within the North Shropshire area will be closed this afternoon for training purposes. This is in line with the Government’s directive to improve training and education within the NHS, and to give all practice staff the opportunity to participate. If you require medical treatment while the surgery is closed on the above afternoon – please call 111 Thank you for your support,

Hodnet Medical Centre

Hodnet Medical Centre – Ordering Repeat Medication

Hodnet Medical Centre has posted the following notice on its website:

Ordering Repeat Medication

TEMPORARY ARRANGEMENTS FOR ORDERING REPEAT MEDICATION Due to current unavoidable staffing issues in Dispensary, we are unable to accept requests for repeat medication, (including online ordering) until Monday 8th October, when we anticipate returning to normal service. Patient Access service has been temporarily disabled. In the meantime, it will be necessary to bring your repeat medication ordering slip to the medical centre during surgery time, and taking your signed prescription to a pharmacy of your choice. We apologise for the inconvenience this may cause.

Hodnet Medical Centre 26.09.2018

Hodnet Medical Centre

 

 

Medical Centre – New Telephone System Delayed

The upgrade to Hodnet Medical Centre’s phone system has been delayed until November. Originally planned to go live towards the end of August, the switch-over is now planned for mid November.

The following information was published in the News section of the Practice’s website on 13 Sept. 2018:

Redcentric – our new phone providers have had to re-schedule the timeline/key dates for our system installation. The revised installation date is now in November.The migration from the old network provider to the new should be completed by mid- November, however it is expected that on our “Go Live” date (Monday 19th November ) the lines will not be available between 1-3pm. We apologise for any difficulty that you may experience in contacting the Surgery during this period of migration. Thank you

Hodnet Medical Centre

Hodnet Medical Centre – Flu Clinics 2018

Hodnet Medical Practice website has recently published an advance reminder for patients wishing to receive a flu injection:

“Flu jabs – that time of year again! To help you to stay healthy and prevent the spread of flu among family, friends and work colleagues, taking advantage of the winter flu jab at the surgery is a good first step. Flu is contagious and it can be passed through coughing, sneezing or by touching infected surfaces or people. Most flu outbreaks usually happen in late autumn or winter, and, for most people, it’s an unpleasant but not a life-threatening condition. We will be holding Flu clinics in October – actual dates will be released nearer the time, dependant upon the manufacturers’ supply of the vaccine. Please ring the surgery at the beginning of October for more information and to book an appointment.”

Hodnet Medical Centre

New Telephone System for Medical Centre

Update Sept. 2018: This work has been delayed – more details here.

Patients at Hodnet Medical Centre may wish to be aware of the following information which has just been posted on the Practice website:

A new telephone system is scheduled to be installed at Hodnet Medical Centre week beginning Monday 30th July. The migration from the old network provider to the new should be completed by 27th August, however it is expected that on our “Go Live” date (27th August) the lines will not be available between 1-3pm. We apologise for any difficulty that you may experience in contacting the Surgery during this period of migration. Thank you

Hodnet Medical Centre

 

Formal Notice of Closure of Ellerdine Branch Surgery

Hodnet Medical Centre’s website carried the following announcement on 18th July regarding the formal closure of the branch surgery at Ellerdine:

Dear Patient/Householder,

HODNET MEDICAL PRACTICE REQUEST FORMAL CLOSURE OF ELLERDINE BRANCH SURGERY

The practice formally applied to NHS England to close the Ellerdine surgery with effect from 31st May 2016. The branch surgery has not actually functioned since March 2008, and remains closed.

To date, we have not been in a position to resume our previous service, but have continued to maintain a weekly drug delivery and repeat medication slip collection service.

Since the branch surgery closed in March 2008, the increasing pressures of general practice, and current problems recruiting and retaining doctors , have resulted in our resources now stretched to a point where we feel unable to resume the previous level of service.

We can offer better capacity at Hodnet, with a larger physical presence, more consulting rooms and good clinical supervision, support and dispensing facilities.

We have followed the procedure required to present and support our application. This has involved consultation with the Patient Participation Group, Parish Councillors, Ellerdine Village Hall Committee, representatives from both NHS England and Shropshire Clinical Commissioning Group.

Shropshire Commissioning Group has now informed us that they support our application, and the formal closure has taken immediate effect.

Delivery of repeat medication, and collection of repeat request slips will cease with the final date being Thursday 18th October 2018, and from this date it will be necessary to collect your medication from Hodnet. Medical Centre. Similarly, your repeat prescription slips will need to be delivered to Hodnet, unless ordered on line. Please ask at reception if you would like to register to order your repeat medication on line.

Dr N Raichura & Dr J Mehta

Hodnet Medical Centre

New Out of Hours Medical Help/Advice Arrangements from 17 July

Hodnet Medical CentreHodnet Medical Centre’s website provides the following information about imminent changes to the provision of out of hours medical help or advice. From 17th July, the NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin. See below for more details:

NHS 111 service to take calls out-of-hours across Telford & Wrekin and Shropshire

From Tuesday 17 July 2018, patients across Telford and Wrekin and Shropshire who need urgent out-of-hours medical help or advice will need to call 111.

The NHS 111 service will replace the current out-of-hours GP telephone access service provided by Shropdoc in Shropshire and Telford & Wrekin in line with national policy to provide a consistent, integrated approach to urgent care; but any patients that need to see a clinician out-of-hours will still be seen by a local GP or other appropriate clinician.

NHS 111 is much more than a helpline – if you’re worried about an urgent medical concern, you can call 111 to speak to a fully trained adviser.

Depending on the situation, the NHS 111 team can connect you to generalist and specialist nurses, or even a GP or pharmacist, and can arrange face-to-face appointments should you need one.

It is free and available 24 hours a day, 365 days a year.

There is also a new ‘ASK NHS’ app that has been designed that provides improved access to NHS 111 and other local NHS services. Advice is delivered by the virtual clinician ‘Olivia’ and she takes you through the steps of the symptom checker which can result in the booking of a GP appointment, access to NHS choices, a call back from a clinical expert or access to self-care.

You can download the ‘Ask NHS’ app via Google Play (for Android phones) or Apple App Store (for iPhones). If you need more guidance on how to download the app please click here

If you are a patient living in Wales you should continue to use the Shropdoc number.

Hodnet Medical Centre – Patient Access Problems

Update August 2018 – We understand that this problem has now been resolved.


Earlier today (7 June 18) posted this announcement on its website:

Patient Access Problems (Posted on 7 Jun 2018)

Please be aware that Patient access is currently experiencing problems which affects the online prescription ordering system.  This does not seem to affect patients newly registered to Patient Access.  Patient Access have informed us that this may take up to two months to rectify.  Please do not nominate another pharmacy from the list as we do not have the facility to manage this electronically and your order will not be received.  In the meantime please order your prescription by ticking the items on your repeat prescription slip and dropping this into the surgery.

The reason for the problems seems to be that the Patient Access service has moved to a new website (and app) which has enhanced features (use the old link and you will be redirected to the new one). This includes patients being able to nominate a pharmacy to collect their repeat orders from – many doctors do not have their own pharmacy even though it is increasingly common for one to be located adjacent to the practice.

If you want to find out more before you access the new website, you can obtain information from its help section. It includes a page which describes what to expect when you “Sign in for the first time as an existing user“.

Shropshire and Telford & Wrekin CCGs – Extended Hours Survey

Last week Hodnet Medical Centre published details of its Extended Opening Hours arrangements. Today, (9 May 18) it has published details of a survey which is currently being carried out by Shropshire and Telford & Wrekin Clinical Commissioning Groups (CCGs).

The survey opened on Monday, 30 April, and closes on Friday, 25 May at 5pm.

All patients who are over 16 and registered at a practice listed with either Shropshire CCG or Telford & Wrekin CCG can take part in the survey. It takes between five and ten minutes to complete.

Participate in the survey

Further information about the survey is available from the following pages:

GP Extended Opening Hours

This week (4 May 18) Hodnet Medical Centre has added information to its website about extended hours in which patients can make midweek evenings and weekend appointments with GPs and nurses.

The information which is in the form of the graphic below, states the extended hours service is operated by Shropdoc, and can be routine appointments can be booked by calling 0333-222-6649.

If you want to know more please ask at the Medical Centre.

Hodnet Medical Centre – Telephone failure 2 May 2018

Hodnet Medical Centre is again experiencing problems with its telephone system. Earlier today they have posted a notice on their website which states:

Telephone failure

We are currently experiencing a problem with our telephone system. The engineers are working to address the problem, and expect the system to be up and running as soon as possible. We apologise for the inconvenience caused.

Hodnet Medical Centre

Medical Practice Half Day Closure – 17 April 2018

Hodnet Medical Practice has recently announced that the surgery will be closed on the afternoon of Tuesday 17 April. The notice, which can be found on the home page of the Practice’s website reads:

Half Day Closure 17.04.2018

Half day closure The surgery will be closed for half a day on: Tuesday 17th April 2018 from 12.30pm To allow all Practice staff to take part in a protected learning time training session. All surgeries within the North Shropshire area will be closed this afternoon for training purposes. This is in line with the Government’s directive to improve training and education within the NHS, and to give all practice staff the opportunity to participate. If you require medical treatment while the surgery is closed on the above afternoons – please call Shropdoc on 0333 222 66 55. Thank you for your support.

Hodnet Medical Centre

Co Co seeks more volunteers

Co-Co LogoYou’ll no doubt have seen publicity for Hodnet Compassionate Communities (Co Co) around the area or on this site.

After a steady start the project seems to be gathering speed and we have already received several enquiries since new year.

The majority of our existing volunteers are now deployed with a regular client to visit, so it seems an appropriate time to put the word around that we are seeking to recruit more helpers – particularly gentlemen!

Being a Co Co volunteer does not require complex skills or knowledge – an interest in people and a care for their wellbeing is the main requirement. Would you be able to allocate a couple of hours each week to befriend/connect with someone who’s struggling with social isolation? This may involve visiting them in their home or occasionally taking them out of their four walls to give them a change of scene.

If you’d like to find out more, please see our page on this website, ring us on 07849 835687 or email us. We look forward to hearing from you.

National Vaccine Shortage

Hodnet Medical Centre has posted a news item on its website concerning the national shortage of Hepatitis A and B vaccines. The announcement, which can be found at the foot of the front page, reads:

Vaccine shortage

There is a global shortage of Hepatitis A and B vaccines impacting severely on UK supply, This is due to intermittent manufacturing issues which have resulted in increased demand on all manufacturers’ supplies of vaccine.

We are also currently experiencing a shortage of Pneumococcal (pneumonia) vaccine, and Revaxis (Diphteria Tetanus and Polio) vaccine. It is not clear when these vaccines will become available.

Hodnet Medical Centre